Hi there Zendesk community! Happy Tuesday!
We’re thrilled to bring you a lineup of upcoming community events you won’t want to miss.
Zendesk QA: Create and evaluate your QA scorecard
Date: October, 8 at 9:00 am CDT
Location: Virtual event - Registration link
About the event:
In this session, the Zendesk QA team will introduce the fundamentals of Zendesk QA, including how to set up and customize scorecards and review forms. Participants will learn best practices for conducting meaningful reviews and using reporting and analytics tools to monitor quality and drive improvements. Whether you're new to QA or aiming to enhance your process, this session offers practical guidance to help you create effective scorecards and leverage insights to improve your team's performance.
Zendesk WFM: Initial setup and defining agent work
Date: October, 8 at 6:00 pm CDT
Location: Virtual event - Registration Link
About the event:
In this session, the WFM team will guide you through the basics of getting started with Zendesk Workforce Management. You'll learn how to set up key admin settings, define and categorize agent work for accurate forecasting and scheduling, and discover tips to align your setup with your team's activities.
Whether you're new to WFM or looking to refresh your configuration, this session offers practical steps to ensure a successful setup. Participants are encouraged to bring questions or examples from their workspace for personalized support.
We have some exciting sessions lined up for next week—don’t miss your chance to expand your Zendesk knowledge and elevate your customer experience!