Hi there Zendesk community! Happy Monday!
Weโre thrilled to bring you a lineup of upcoming community events you wonโt want to miss.
WFM and QA Training
Zendesk WFM: Essentials of schedule management
๐๏ธ Oct, 29
โฑ๏ธ 9am CDT
๐Virtual event - Registration Link
About the event:
Learn how to set up and integrate Al features within Zendesk QA, ways Al can improve efficiency and accuracy in your QA reviews, and to leverage Al to boost customer satisfaction and streamline workflows.
Zendesk QA: Supercharge QA with AI features
๐๏ธ Oct, 29
โฑ๏ธ 6pm CDT
๐Virtual event - Registration Link
About the event:
Learn how to create and adjust shifts to meet your team's needs, manage time off requests and shift trades smoothly, and about best practices for maintaining a flexible and productive schedule
Zendesk Deep Dives
AI Summit series: Agents & Knowledge
๐๏ธ Oct, 30
โฑ๏ธ 11 am CDT
๐ Virtual event - Registration Link
About the event:
With Zendesk Suite's built-in Al, it's easier than ever to launch and scale your self-service strategy.
Build a comprehensive knowledge base from your support tickets, uncover automation opportunities with data-driven insights, and deploy Al agents that resolve over 80% of requests across your top service channels