Hi dear Community — happy December! ☃️
The holidays are here, and so are some great events to keep you inspired and connected as the year wraps up. Whether you’re deep in workflows, leading your team, we’ve got something for everyone.
Take a look at what’s coming up:
📖 Public Sector User Group: AI Agents & Action Builder Demo with Dr. H. Coy
🗓️ Dec 2, 1:00 – 2:00 PM (CST)
Join Helen Coy, Senior Services Consultant at Zendesk, to learn how Zendesk tools can help improve efficiency and customer interactions specifically for the Public Sector. If you’re an Admin or Ops pro, you’ll appreciate the practical tips Helen shares.
🔗 Register Here
🆕 What’s New in Zendesk: Monthly Product Updates
🗓️ Date: Dec 16, 10 a.m. PT
Join us for the debut of our ‘What’s New’ webinar series, a curated look at the most meaningful Zendesk product updates.
Hear Zendesk experts chat through our latest releases, why they can support your teams, and how to make the most of the Resolution Platform.
This month’s spotlight:Knowledge, the foundation of AI, intelligence, and real resolution.
🔗 Join the conversation here
🎁 2026 Countdown Challenge , Join the Fun!
Explore AI-powered customer and employee experience in Zendesk’s interactive December challenge. Answer daily questions, unlock insights, and get the chance to win exciting prizes every day! This is a fun way to finish the year strong and get inspired for 2026.
🎁 Ready to play? Join the Challenge