Hey everyone,
We know how it goes, sometimes the day-to-day just takes over, and that routing logic or WFM setup youโve been meaning to tweak stays on the back burner. We all get that feeling of just wanting things to run a little smoother for the team so we can actually focus on the work that matters.
Instead of just talking about it, weโve put together a few sessions where we can actually dig into the "how" together. Whether you're looking to finally master your WFM setup or youโre ready to get your hands dirty building an AI agent, thereโs something here to help you clear some mental space.
Here is whatโs coming up:
Zendesk WEM: Live WFM and QA training
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Zendesk WFM: Essentials of Schedule Management
In this session, the Zendesk WFM team will guide you through the fundamentals of creating and managing agent schedules effectively.
๐๏ธ March 17 | 4 PM GMT+1 (45 mins)
๐ Register here
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Zendesk WFM: Initial Setup & Defining Agent Work
The WFM team will walk you through getting started, from admin settings to categorizing work for accurate forecasting.
๐๏ธ April 7 | 4 PM GMT+1 (45 mins)
๐ Register here
๐ The Digital Desk
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Zendesk Essentials: Tools & Rules That Make Zendesk Work
Behind every smooth support operation is a solid set of tools and automation rules. This session breaks down exactly what they are and how to make them work for your team.
๐๏ธ March 16 | 10 AM CST | 45 minutes
๐ Register here
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Simplify your CX Operations with Zendesk Copilot
Faster resolutions and less manual work for admins. See how Zendesk Copilot helps your whole team do more with less effort.
๐๏ธMarch 19 | 10 AM CST (45 mins)
๐ Register here
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Designing Intelligent Omnichannel Routing
The right conversation to the right agent at the right time. Learn how to build routing logic that actually scales across every channel you support.
๐๏ธMarch 24 | 10 AM CST (45 mins)
๐ Register here
AI virtual workshops
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AI Virtual Workshop: Live with Product Experts
Join a live, hands-on workshop where youโll build and test your own Zendesk AI agent alongside product expertsโall from the comfort of your home or office.
๐๏ธ April 29 | 10 AM PT / 1 PM ET (60 mins)