Hello Zendesk Community!
We’re opening an Early Access Program (EAP) for Zendesk voice AI agents - a natively integrated voice automation solution designed to deliver natural, conversational customer experiences over the phone.
Voice AI agents extend Zendesk AI automation to voice, enabling end-to-end call handling and seamless escalation to live agents when needed, with full context and conversation history carried through to Agent Workspace.
Voice AI agents are fully generative and built on the Zendesk Resolution Platform. They can handle common, repeatable tasks and are also built to support advanced workflows that use procedures and integrations.
Learn more and sign up here!