Zendesk is excited to announce the release of an enhanced Solved Ticket Reassignment feature, designed to give our customers more control over their ticket management workflows. This feature addresses a long-standing challenge related to the handling of solved tickets when the assigned agent is removed from a group or downgraded to an end-user status.
This EAP will be open to enrollment on a rolling basis. Check out topic on the EAP for more information and learn how to sign up!
We can't wait to hear your feedback on this exciting feature!