Zendesk is announcing improvements and updates to ticket translation in the Zendesk Agent Workspace. We’re adding AI translation support for outgoing messages on all async ticket conversation channels, including email, webform, and api. This feature will be available as part of an early access program (EAP) beginning on October 20, 2025.
We understand how important it is to communicate clearly with customers everywhere. That’s why we are offering this EAP to provide multilingual translation support to cover all channels at Zendesk, so you can:
- Connect instantly with customers in their preferred language.
- Deliver faster personalized support.
- Improve customer satisfaction and loyalty worldwide.
- Empower your support team to work efficiently without language barriers.
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Expand your business globally with confidence.
With multilingual support, serving your diverse customer base becomes effortless, helping you build stronger, lasting relationships across the globe.
You can sign up here and learn more on our Community page here.