Custom User Field Permissions is now live to our customers!
Custom User Field Permissions EAP allows you to apply permissions to custom user fields based on agent role. This means:
- Department Spaces and Custom User Field permissions work together to give you precise control over agent access to end user data.
- This lets you protect sensitive information by limiting visibility based on department and agent role.
- With these features, you can confidently meet your organization’s security and compliance needs while keeping the right information accessible to the right people.
- Ultimately, it helps you deliver better, more secure support tailored to your business structure.
Please note this EAP will have limited participation available. To confirm eligibility and availability please visit our landing page here.