Hi there Zendesk community! Happy Wednesday!
We’re thrilled to bring you a lineup of upcoming community events you won’t want to miss.
6 steps to implement Zendesk WFM - Step 6: Manage schedules, time off, and shift trades
Date: Aug 27, 2025
Time: From 11AM - 12PM CT
Location: Virtual event - Registration link
About the event:
Join us for an in-depth onboarding webinar and Q&A designed to help you master Zendesk Workforce Management (WFM), the platform revolutionizing customer support. In this session, you'll learn how to integrate Zendesk WFM with your existing tools, implement best practices, and empower your team to achieve workforce management excellence.
Deliver better CX at scale with AI-powered Messaging
Date: Aug 28, 2025
Time: From 11AM - 12PM CT
Location: Virtual event - Registration Link
About the event:
Discover the benefits of migrating from live chat, phone, or email to Zendesk Messaging in this session designed to modernize your customer experience. Zendesk Messaging offers a more flexible, personalized, and scalable way to engage customers across web, mobile, and social channels, enhanced by seamless AI-powered support available anytime, anywhere. During the webinar, you’ll explore the business advantages of switching to messaging, watch a live technical demo of the migration process, and receive practical tips from a Zendesk Services Consultant.
We have some exciting sessions lined up for next week—don’t miss your chance to expand your Zendesk knowledge and elevate your customer experience!