Hi community, Im looking for idea how to show how much time does a ticket spend in every group. For example we have 5 group responsible for other problems and ticket is going from 1st group to 2nd group. I know that in the 1st group ticket spends 2hours and in the 2nd group 3 days… How to show it in the reporting. I cannot find such a report in Zendesk Explore.
Zendesk reporting
Hey @artur michalski -
The recipe you're looking for was posted here by @rob21 . Hope this helps!
PS - Also calling out that Group SLAs are available at the Enterprise Level now.
Brandon
Thanks Brandon!
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