Zendesk Explore EVENTS by a time frame | Community
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Zendesk Explore EVENTS by a time frame

  • April 8, 2021
  • 2 replies
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R

I need to look at SLA metrics with an EVENT date. In Insights I used Week (Sun-Sat)/year (Event)

How can I do this in Explore?

 

    2 replies

    R
    • Ron17
    • Author
    • April 8, 2021

    Adding a little more info. We are ultimately looking to capture %SLA Achieved for different support groups. I will pull %SLA Achieved, %SLA Breached but need to look at it on a last week basis. This is for leadership weekly reporting

    C
    • Chandra13
    • April 9, 2021

    Hi @Ron Stuckey! It sounds like the SLA Update attribute would work well for your use case. 

    This Explore recipe might be helpful for you as well: https://support.zendesk.com/hc/en-us/articles/360025293494-Explore-recipe-Week-over-week-SLA-percentage-change

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