Why does the "Assignee" data filter include Light Agents? | Community
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Why does the "Assignee" data filter include Light Agents?

  • July 22, 2025
  • 2 replies
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I've recently added a number of Light Agents to our instance. Much to my surprise, these Light Agents show up in the “Assignee” data filter dropdown in both ZD stock dashboards and my custom dashboards. Light Agents can't be Assignee (first bullet item under Light agents can't… on Understanding and setting light agent permissions). So why are they cluttering up this dropdown?

2 replies

Karen28
  • August 9, 2025

Hi @david22 , Thank you for your patience. This issue requires further investigation, so I will create a ticket for you to help us look into what is happening.


  • Author
  • August 11, 2025

@karen28 Thanks much.