ticket custom status language in Explore | Community
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ticket custom status language in Explore

  • January 10, 2024
  • 3 replies
  • 0 views
Julien11

Hi,

I enabled ticket custom statuses and I created a new status Processing. I used dynamic content to translate the custom name in my local language and in English. The fields valies are correctly displayed in Zendesk Support depending on the user language settings.

Now I want to create an Explore report on this new status using the field Ticket custom status name. I set my language to English, however the fields values are displayed in my local language in Explore. Ticket status category is properly displayed in English.

What am I doing wrong ? How can I display the English names for Custom status.

Thanks

    3 replies

    Brandon12
    • Brandon12
    • January 10, 2024

    Hey @julien11 -

    I have good news, and bad news.  The good news is that you're not doing anything wrong.  The bad news is that this is the expected behavior.  

    I would encourage you to document your findings and your use case in the Zendesk Community Explore Feedback Section.

    Brandon

      Stephan12
      • Stephan12
      • January 11, 2024

      Hi Julien,

      The name will be shown in the language of your browser. According to my experience the dynamic content will only show the EN basis in the moment you changed the standard language of your browser to EN.

      Regards, 

      Stephan

      Julien11
      • Julien11
      • Author
      • January 12, 2024

      Thanks for your answers.

      My conclusion is that I will have to change Zendesk default language to English. Changing my Browser language didn't help.

      I created a post in the Feedback section.

       

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