Hi,
Prior to Explore, we were getting SLA reports queue-wise for 6, 12, 24, 48 hours. However, we are not getting those reports anymore. Is it because we have Explore Lite version? Moreover, I do not see the SLA policy that I created. Also, earlier SLA reports were available for different queues which is not the case now. Thanks!
SLA report
Hi Rajesh!
I assume those are the custom reports you have built? If so, Explore Lite does not have a feature of showing/creating custom reports you have built.
You will need to upgrade to Explore Professional for this one. You can check this article for more information Explore Details
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.