I see how tags can be used in reporting but its not quite what I'm looking for..
I have a set listing of tickets I'm looking at, but I want to know if they have a specific tag or not. My problem is if I include the tags column, it pulls all tags. My dilemma - I created a macro which adds this tag when we use the macro. However, I didn't give everyone access to this macro, and I don't want it being misused/reported improperly because people make mistakes.
I simply need a “does this tag exist on this ticket” option yes or no.
I understand you want to identify whether a specific tag is present on a ticket without showing all tags in your reports. Unfortunately, Zendesk Explore doesn’t currently provide a built-in “yes/no” filter for individual tags—when you add the tags attribute, it lists all tags on the ticket.