See ticket count per Help Center section | Community
Skip to main content

See ticket count per Help Center section

  • July 17, 2023
  • 1 reply
  • 0 views
Rebeca11

Hello community!

I wonder if there's a way to see a report on how many tickets are submitted by users depending on the category/section/article in the Help Center.

Any tips? TIA

      1 reply

      Rhea
      • Rhea
      • July 20, 2023

      Hi Rebeca, 

      There's one thing you can definitely try. Firstly you will have to Create a report for helpcenter by choosing "Guide-Knowledge Capture" Dataset. There you will be able to get Ticket count per Articles and its users as well. 

      Please let me know if this answers your question. 
      If not, my team of experts would be happy to help you. Just drop me a line at rhea.jaspal@grazitti.com and I will take it from there. 

      Terms & ConditionsCookie settingsAccessibility statement