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Search all tickets with user comments within a certain timeframe

  • September 3, 2021
  • 1 reply
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A

Hi,

I'm try to find a search command where I can view all tickets that have a certain users comment within a certain timeframe. So far the only thing I could think of was this - 

 

commenter:me updated>"2021-08-30T21:00:00Z" updated<"2021-08-31T08:00:00Z"

 

Issue with this command though is that it searches for all tickets that have been updated by the user within that timeframe. I'm trying to search for just comments by that user within the timeframe. Is this possible?

    1 reply

    C
    • Chandra13
    • September 6, 2021

    Hi Ash! While there wouldn't be a way to search for tickets where a specific agent commented on them within a specified timeframe, you could definitely achieve this via an Explore report.

    Dataset: Ticket Updates
    Metrics: Agent Comments
    Filters: Update - Date & Updater Name

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