I would like to have the satisfaction review linked to each agent that has been assigned to a ticket.
Actually right now only the last agent assigned is affected by the satisfaction review left by customer.
How can I do to have report where the satisfaction is applied to all agent assigned.
IE:
My ticket 1234: has been first handled by agent 1 from customer support level 1.
The ticket 1234 is then forwarded to the finance team and is handled by agent 2.
The ticket is solved and receive a good review.
Only agent 2 will be implacted by the review. I would like the review to be reflected in reports in both Agent 1 and agent 2, AND also in group customer support level 1 and finance team.
Is there a workaround to make this?
