Is there a way to report on which of my agents added internal comments to tickets and how many tickets in a specific time frame?
Reporting on Internal Comments
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If you use the updates history dataset there is already a default metric you can use of tickets updated w/ internal comment. Then it is just a matter or adding updater name for your agents and the update date for your time frame and this should be a great starting point for you.
Let me know if you have any further questions.