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Reporting for key words within Ticket Summary

  • March 6, 2025
  • 2 replies
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I

I need some help in creating a report where I need to look for 3 or 4 different key works within Ticket Summary field and wondering if anyone had to do something similar and can assist me. 

 

Yes - I can setup separate reports for each keyword, but wondering if there is a way to have 1 report. 

 

Let me know if anyone have any ideas on above.

 

Thanks in advance. 

Ignesh. 

 

      2 replies

      I
      • Igneshkumar
      • Author
      • March 19, 2025

      Found article with details on this one - very helpful. 

       

      Link - https://support.zendesk.com/hc/en-us/articles/4408833591194-Explore-recipe-Finding-tickets-with-a-specific-word-in-the-subject 

      Elaine14
      • Elaine14
      • March 29, 2025
      Hello Ignesh,
       
      Thank you for reaching out! Creating a report that captures multiple keywords from the Ticket Summary field can definitely enhance your insights.
       
      One way to consolidate the data into a single report is by using tags or custom fields. If you can categorize the tickets based on the keywords you're interested in, you can create a single report that filters by those tags or fields.
       
      Another option is to use reporting tools that allow you to create custom queries or dashboards, which could help in visualizing the data according to the keywords you need.
       
      I hope this helps! If you have further questions or need specific guidance on setting this up, feel free to ask.
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