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Reporting Based on User defined Tags

  • July 27, 2021
  • 1 reply
  • 0 views

Hi All, 

I want a report which will extract me only user defined tags and if tickets are not having user defined tags it should be returning not tagged. 

My ticket tags looks something like below

I want my output in below format

 

I tried filtering out the Ticket tag and doing check only for the user defined tags, but that way i miss the Tickets that dose not have user tags. Can anyone help on how to achieve this through explore and functions.

Thanks

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1 reply

ZZ55
  • July 27, 2021

Have a look at this for filtering reports with a specific tag. I am sure that is what you are after.