Is it possible to report published articles edited and re-published? The articles edited metric in the Guide - Team Publishing data set reports all edits to an article, including in-progress articles or submitted articles assigned back to an agent for updates. From an agent engagement in the knowledge sharing/update perspective identifying published articles edited would be much more useful. One should expect in-progress or not yet published assigned articles are being updated.
Report on published article edits
Hello Sara,
Per checking on this, Gab did some tests and tried to look for a workaround and I'm afraid this is a limitation to the available metrics of Guide as the metric Articles edited indeed counts edited unpublished articles.
Per checking on this, Gab did some tests and tried to look for a workaround and I'm afraid this is a limitation to the available metrics of Guide as the metric Articles edited indeed counts edited unpublished articles.
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I created a ticket on your behalf and will reach out via email so we can further discuss your concern.
Thank you!