Is there a way to report on use of generative AI features? For example, could I generate a report of how frequently users apply Enhanced writing or Summarize conversation?
Use Case: Training. Would like to track if agents are using these features effectively and train them if necessary.
Hey Chris,
Because Generative AI is still in Beta, I'm not aware of any reporting capabilities just yet. That said, you could get some benchmark data by encouraging your agents to check a box when utilizing the AI enhancements. Then, you could easily report on the use of that tag / checkbox in traditional reporting. As this feature gets rolled into general availability for Zendesk Advanced AI users, reporting is sure to follow.
Brandon
Hi Brandon,
Could you tell us when the reporting ill be availabel? It will be very difficult to manage the answerbot without reporting.
Thx
Hey @sarah92,
We don't have an ETA of when this will be available at this time. I would recommend sharing your feedback and upvoting the following post: Enable reporting on AI feature usage
Thanks for taking the time to share this with us!
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