Morning folks!
I'm trying to use an "Assignee Name" data filter on one of my dashboards but it keeps pulling all users information. Since end users can't be assigned to tickets is there a way for me to work around it, or a better way to apply this filter?
I noticed a workaround for this! We have definitely used it and it works: https://support.zendesk.com/hc/en-us/articles/4408823511706
I am facing this issue,
But I have found another workaround to only show selected agents - by using custom set.
The link that's shared here and on other articles about this topic is dead: https://support.zendesk.com/hc/en-us/articles/4408823511706
Any way we can get this updated? Trying to create a data filter in the reporting dashboard beta for Updater Name and exclude end users.
IF ([Updater role] != "End-user") THEN [Updater name] ENDIF@james101 This worked perfectly to resolve my issue, and I'm confident it will help others looking for the same thing. Thanks for sharing!
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Is it possible that these end-users used to be agents but then were downgraded? I know on closed tickets they would continue to show up on the assignee since closed tickets cannot be edited.
Let me know!