Hi there!
We are trying the new csat survey with a 1-5 scale, but I only see Good and Bad in reporting, even if it's a scale.
Is there a way to see the number picked in the scale or will we only see good and bad anyway in explore? I'd like to see how many 3s for example.
Thanks!
I agree, we need a way to report on and see what end-users are selecting when using the CSAT survey.
Agreed, you lose the nuance of the sliding scale if you can't actually see the numerical value selected.
It would be great to have that. as of now ZD only report Bad for 1-3 and then Good for 4-5. Coincidently enough, I noticed that customers stopped leaving comments after we enabled this new CSAT survey
indeed a 1-5 scale survey should be reflected in the reports too. it doesn't make much sense to have only half of the development done. i hope this will be implemented soon
Adding support for this. Looking at the post from elaine it's 8 months later and somehow there still is no way to see which specific score out of 5 was chosen. Surely there is no point to having a granular scale if there are only 2 options visible in explore.
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Like what Elaine mentioned here, it is in our roadmap to get this added in Explore. However we don't have an ETA yet on the matter.