Zendesk Support has a default dashboard which shows the current number of Open and New tickets for my groups. I have been trying to find a way to show this value over time so I can monitor the overall workload on my teams during the day. Does anyone know how you can report on this value over time?
New and Open tickets over time
Aaron
The closest solution is to use an Explore query to monitor the busiest times of the day.
Check out this example.
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