looking to make a report tickets re assigned to another agent in the same group | Community
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looking to make a report tickets re assigned to another agent in the same group

  • November 8, 2022
  • 1 reply
  • 0 views
A

I need to make a report based on the below can anyone help,

when a ticket is handled by an agent but then re-assigned to another agent in the same group, the report needs to show each agent and how many tickets were reassigned 

all I can find are reports about re-assigning to another group and this doesn't help

thanks in advance

    1 reply

    C
    Hi Ashley,

    You can take a look at this recipe: Explore recipe: Total number of assignments

    This report returns the number of times your agents were assigned to a ticket, even if they are no longer the assignee on the ticket.

     

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