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Log files for Agent log in

  • March 15, 2021
  • 1 reply
  • 0 views
B

Hi there - looking for where I can find log files for an Agent's activities?  Even if it is just a list of the log in days and times over the past X weeks/months?

(we just use Support)

Thanks!

    1 reply

    Ifra
    • Ifra
    • March 16, 2021

    Hey, I think you are finding something like this:

    https://support.zendesk.com/hc/en-us/articles/360041487414-Analyzing-your-Support-activity#:~:text=Agent%20updates%20tab%20reports&text=Tickets%20commented%2C%20created%20and%20solved,solves%2C%20creation%2C%20and%20more

     

    Thanks

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