When doing a stats review with one of our groups today we found that the Last Assignment to Resolution time is higher than the Full Resolution Time. This doesn't make sense. It was only be a .1 difference, so we thought maybe it had to do with rounding? I exported the drill-in report and found that no, there is definitely a difference in Last Assignment to Resolution times being higher than Full Resolution time. How is this possible?
Last Assignment to Resolution time higher than Full Resolution Time
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