In the Knowledge: Search Dataset, does “Agent Workspace” search channel refer to the Knowledge app (or previously known as Knowledge Capture app)?
I'm not finding any information on it when I search here.
Knowledge: Search Dataset: Does "Agent Workspace" search channel = "Knowledge app"?
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In the Knowledge: Search Dataset within Zendesk Explore, the “Agent Workspace” search channel refers to searches performed by agents within the Agent Workspace interface, which includes the Knowledge app (formerly the Knowledge Capture app). While documentation may not explicitly mention the Knowledge app by name, searches made through it as part of the Agent Workspace are captured under this channel. Essentially, the “Agent Workspace” channel encompasses all search activity agents conduct inside the unified interface, including searching the Help Center knowledge base via the embedded Knowledge app.