Hello, is there a way to report on KCA article views or search trends? How can we track usage of KCA?
KCA Search and Article View trends
Thank you! Just before viewing your answer, I actually opened it. I appreciate the help.
It also appears that the answer is no. However, one could assume a linked and flagged article was viewed, but it doesn't include other articles that the agent may have viewed and didn't link or flag. I wonder if the difference could be determined from the Agent Workspace article views (still learning about that channel). I'll review the data.
Searches aren't referenced, so that is a no based on the article and its comments.
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