I've seen numerous articles about reporting on IVR usage by destination, and about tagging keypresses so these are surfaced on tickets.
I'm looking for something way simpler.
I merely want a report that shows the traffic flow through the IVR, by showing keypresses at each branch. It is the most basic view I can think of, and yet I've been inept at finding the solution. All help appreciated.
Hey @richard32 -
This article might point you in the right direction:
https://support.zendesk.com/hc/en-us/articles/4408837661978-How-do-I-analyze-and-improve-my-IVR-tree-with-reporting
There's also an Explore recipe here: https://support.zendesk.com/hc/en-us/articles/4408827133082-Explore-recipe-Reporting-on-IVR-destination-group
Hope this helps!
Brandon
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It seems like Brandon has shared interesting articles. I would suggest you to give them a look!
Best,