is there a way to see how many tickets closed based on issue?

Hey Kevin,

How are you tracking the "issues" in your Zendesk at the moment? Are you using a ticket field or tags? How do you want to look at the tickets with issues, views or Zendesk Explore?

Assumptions

• I assume you want to count the # of tickets with certain "issues."
• Most likely in Zendesk Explore

Recommendation

1. If you haven't yet, I recommend using a custom ticket field to track the issue, e.g. a drop-down field with options to choose from.
2. Create a new query in Explore (or copy an existing query), maybe a column chart.
3. Add the ticket field to your columns.
4. Add a filter: Ticket Status = Closed
5. Optional: Add a date filter, e.g. Ticket solved - Date and set the date range to date range that suits your need.

I hope that helps.

Nils / Guidoo Services

Hey Nils Thanks for your response. I got it!