We have a team who work on Zendesk explore. We were thinking of using tags to further classify some of our reports as the business requires. However I noticed in Zendesk Help guide that
“Note: Your pinned tags are visible only to you. Each Explore user can create their own pinned tags to suit their requirements.”
Is there anyway to get around this where the tags created by a specified user is visible to all other Explore admins users?
I think the best way around this would be to put related reports into dashboardds, and then shared the dashboards: Sharing and publishing dashboards
Thank you Dave and Francis for your suggestions. Francis could you explain a bit more about the permissions and settings. As far I can I can see in the admin sections for explore, there is nothing about tag visibility? I can find all the dataset permissions but nothing else…
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The visibility of tags created by a specified user to other Explore admins/users can depend on the permissions and settings configured within Zendesk but I would agree with what Dave mentioned.