Hello there,
I have been working on manual migration from Insight to Explore and I moved all the reports needed except this one. Any help would be appreciated with the report specific Metric conversion to Explore. See below:
Insight legacy report 'Last Week vs 12-Week Rolling Average (# Solved)' to Explore. Help needed
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Hi Jim,
Please note that we are unable to advise on Insights metric migration and would suggest that you reach out to our Explore Migration Services instead: https://support.zendesk.com/hc/en-us/articles/1260801556130
In the meantime, we recommend checking out the date range calculated metrics for creating totals (Average, Sum, etc.) for a specified period of time, which can be used for week-to-week analysis:
https://support.zendesk.com/hc/en-us/articles/360022184194
Warm Regards,
Eric G. Gao | Technical Support Architect | Zendesk