I still don't see the updated fields in my Explore reports. | Community
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I still don't see the updated fields in my Explore reports.

  • July 8, 2022
  • 1 reply
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Rahul14

Hey there, 

I have recently set up our Zendesk account. In the "Ticket Type" custom field, I have updated the fields based on the incident management practice followed across the globe. Instead of the fields provided by Zendesk. However, when I go to my Explore reports, I still see the earlier fields i.e, Problem, Task, etc. How do I fix this? PFA the screenshot for your reference, as well. 

Respect,
Rahul Singh

    1 reply

    S
    • Shayan11
    • July 9, 2022

    You cannot update the „Type“ custom field. I assume you added a new custom Ticket field. In This case you need to use the metric for the new custom Ticket field, not the „Type“ field.

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