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I cannot find the knowledge capture dataset to add

  • August 2, 2021
  • 1 reply
  • 0 views
lhild

I try to add a new dataset, for knowledge capture, but the only options I see are for Zendesk Support and Zendesk Guide. When I select Zendesk Guide I only have the Knowledge Base dataset as an option. 

Did I miss a step when installing Knowledge Capture? or is there some thing else missing?

      1 reply

      C
      • Chandra13
      • August 2, 2021

      I found an older post that suggests this could happen if your team has only recently started using the Knowledge Capture app and, as a result, there isn't any data for the Knowledge Capture app dataset just yet: How do I gain access to the Knowledge Capture Dataset? 

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