Hi team,
We trying to collect the current number of votes in posts/articles. However according to this article Why do Explore vote metrics differ from article votes? – Zendesk help we would have the total of votes based on the number of clicks to the vote button. Not the actual votes displaying on the posts.
For instance: If a post has no votes, then a user clicks upvote, then clicks un-upvote, then clicks upvote again. Now, on the post page, it would be showing upvote = 1(which is correct), but it'd show 2 upvotes on Zendesk Explorer.
Do we have anyway to track the actual number of votes? I think it's a very easy and common use case.
Thanks for your inquiry! I'm afraid at this time we don't yet include the option to track article votes over a period of time. The current knowledge base set will allow you to view the total number of votes for an article. I do apologize for any inconvenience this may cause and I do see how this can be helpful.
I've taken a look and found that other users are discussing similar needs here: https://support.zendesk.com/hc/en-us/community/posts/4408868105882-Explore-Metric-Addition-Down-Vote-Up-Vote-Total-Votes
You can up-vote that original post and add your detailed use case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning. Specific examples, details about impact, and how you currently handle things are the most helpful things to share to help our product teams understand the full scope of the need when working on solutions.
Let me know if you have any additional questions in the meantime.
Regards,