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How to see time logged per agent per period and not total time

  • May 17, 2024
  • 1 reply
  • 0 views

Hi 

Could you please assist us in generating reports that will show time logged per agent per period of time (for example for last week)

 

For example  

Agent A  =   Ticket A - 4 hours, 25 minutes

Agent A  =   Ticket B  - 1 hour

 

We want to see the time logged per period and not the total time  for this ticket 

If a ticket has 100 hours total and last week we worked only 4 hours on it then reports must show only 4 hours 

In Zendesk Explore we could find Metric  -  Time Spent Last Update  which shows you just the last update for that ticket and that the period 

 

Thank you 

 

 

 

 

1 reply

Brandon12
  • June 19, 2024

Hey There @alexandr11 

 

You can achieve this with the help of a free app called the Time Tracker app.  Details here:
https://support.zendesk.com/hc/en-us/articles/4408885648282-Can-I-create-a-metric-to-give-the-time-spent-working-on-each-ticket-during-last-month

 

Hope this helps!

 

Brandon