Hi
Could you please assist us in generating reports that will show time logged per agent per period of time (for example for last week)
For example
Agent A = Ticket A - 4 hours, 25 minutes
Agent A = Ticket B - 1 hour
We want to see the time logged per period and not the total time for this ticket
If a ticket has 100 hours total and last week we worked only 4 hours on it then reports must show only 4 hours
In Zendesk Explore we could find Metric - Time Spent Last Update which shows you just the last update for that ticket and that the period
Thank you