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How to export the full list of drill through fields

  • September 28, 2021
  • 3 replies
  • 0 views
K

We have users asking what drill through fields they can use and unfortunately we are unable to provide a list as there is no option to see them all or export a blank template. How can this be done please? We are not looking for the ticket data just a template with drill through field names. 

    3 replies

    R
    • Rosie13
    • October 14, 2021

    Hi Katrina,

    Have you configured drill in to your query by going under Chart configuration > Drill In? If yes, then you should be able to see attributes to select to get more information and context associated with your metrics. Because you can't drill in to an attributes itself. Look more at the details in [Configuring drill in] in this article (https://support.zendesk.com/hc/en-us/articles/1260803305109-Using-drill-in-to-refine-your-queries). Please also be reminded that you can only select up to 20 attributes for now.

    As soon as you get the results from the drill in, you should be able to see the option at the bottom Export > CSV or Excel

    Rosie B. | Customer Advocacy Specialist

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    K
    • Kaycee
    • Author
    • October 14, 2021

    Hello. Thank you for your response. We can configure the chart however we are unable to only export 20 fields. Is there a way we can export ALL of the fields. We have stakeholders wanting to see what data we can pull of to produce a list of data. So it would be useful if there was an option to export a template with all of the fields? Is that possible?

    R
    • Rosie13
    • October 16, 2021

    Hi Katrina,

    Unfortunately, you can only select up to 20 attributes in drill-in. I'm afraid you won't be able to export all the fields from there. If you want to pull all the ticket data and export it, you may use a full JSON and XML exports, see Exporting data to a JSON, CSV, or XML file. The drill-in is use to define your results using extra attributes but only limits with 20, not all.

    Rosie B. | Customer Advocacy Specialist

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