We would like to found out and display what percentage of our total tickets in a 90 day period are tagged with certain issue tags. Is there a recipe to show this?
How to display a percentage of tickets tagged with specific tags?
Hi Ginny Carpenter - you may want to check this article.
https://support.zendesk.com/hc/en-us/articles/360022184374-Using-result-metric-calculations
Anyone find a solution here? I'm also trying to generate a Report that shows the % of tickets that include a particular tag - this would avoid needing to manually export it to a spreadsheet.
Thanks!
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Thanks for reaching out to the community!
You can definitely create a report in Explore to show the percentage of tickets that include a particular tag without needing to manually export data. To do this, you can:
- Create a standard metric for total ticket count.
- Create a filtered metric that counts only tickets containing your desired tag.
- Use these metrics in a report and add a calculated attribute to display the percentage (filtered metric รท total tickets).
Keep in mind that the percentage shown will depend on the total number of tickets included in the report, which varies based on any filters applied. This means the calculation reflects the proportion of tagged tickets relative to the filtered data set.I hope this helps!