I'm trying to build a report that surfaces new tickets worked by my team. I can report on public comment updates (tickets worked, metric #1) and I have a custom metric that reports on tickets that have gone from unassigned to assigned (new tickets, metric #2). How do I write a single metric to give me ticket IDs where both of these updates are true?
How to create one metric where 2 metrics are true
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The most straight forward way to achieve that would be to use both metrics in a new custom metric with the function AND.
The function AND will check if the two metrics returns are true.
For example :
Best,