How do I report on the number of updates an agent makes on a custom field? | Community
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How do I report on the number of updates an agent makes on a custom field?

  • August 4, 2022
  • 1 reply
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Everett11

I'm trying to create a report that shows the number of times an agent updates a custom field from "NULL" to a new value.


    1 reply

    Alex89
    • Alex89
    • August 5, 2022
    Hey Everett,
     
    I would start with something like the following in the Updates History dataset:
     

     
    Filter the changes - field name to your custom field and set changes - previous value to null and these should be all the updates where the custom field is going from null to something. You can then add whatever other metrics/attributes you want to report on.
     
    Best regards,
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