Hi everyone — I’m trying to analyze customer questions across a subset of tickets (for example, tickets related to a specific product). Ideally I’d like to export the ticket content and conversations into a CSV so I can review patterns in customer questions.
Right now I can view tickets individually, but I can’t find a way to export the ticket body / conversation content for a filtered group of tickets.
Is there a recommended way to:
• export ticket conversations (not just metrics)
• filter by keyword, tag, or product first
• then download the data for analysis?
We receive about 1,000 tickets per month, so reviewing tickets one by one isn’t scalable.
Any guidance on the best workflow would be appreciated.
To export and analyze ticket conversations filtered by keyword, tag, or product, the best approach is to use Zendesk Explore to create a custom report that includes ticket comments and apply your filters—then export the data as a CSV. If you need more detailed conversation threads or advanced filtering beyond Explore’s capabilities, leveraging the Zendesk API to search tickets and retrieve comments programmatically is a flexible option, though it requires some scripting.