In the Knowledge Base, I have mutliple tags and labels that I would like to narrow down my reports. How can I access these?
These tags/labels are different from what we have in Support Cases, I'm not interested in tickets, only articles.
How can I create a report/dataset using Article Tags or Labels
Thanks for the reply. Good to know I just wasn't finding it while setting up my datasets. Not a big deal, I use the API mixed with an external tool to currently report on the tags.
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At this time, reporting on article labels or tags from Zendesk Knowledge (Guide) using Explore is not a native feature. Our product development team has confirmed that, due to complexity, this functionality is not planned for future updates. For more information, you can see this discussion: Feature Request: Reporting on Article Labels in Explore.
Currently, if you want to filter or manage articles by labels or tags, this can only be done manually within Guide. For your reference, here are some helpful articles:
- Using labels on your help center articles
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Viewing content tags and tagged content
We truly value your feedback and encourage you to continue sharing your ideas in the community or via feature requests.