How do I get access to the status of a Contact, as in "Suspended" or not in an Explore Report?
The dataset says I should be able to access it but I cannot locate it in the selections.
Get the "Suspended" status of a Request
Title correction: "How to get the "Suspended" status of a Requester?"
Yes that is correct. Just a simple list of Name/Organisation and if they are suspended or not. I just cannot see the Column to add in Explore.
I know I can do this in the Search but we have over 3000+ Suspended users from years of use, and i need to export the list.
Hi Darren,
We have checked our Metrics and attributes for Zendesk Support and there are some attributes like "Requester status" that you can use to get the suspended status of a requester. Please see sample report below:
We have used the advanced search to compare the results with the following search operator:
And we're getting the same result with advanced search and explore data.
Alternatively, you can use the Advanced Search app, as the data result can be exported as a CSV file.
I hope that helps. Thank you!
We have checked our Metrics and attributes for Zendesk Support and there are some attributes like "Requester status" that you can use to get the suspended status of a requester. Please see sample report below:
We have used the advanced search to compare the results with the following search operator:
is_suspended:true And we're getting the same result with advanced search and explore data.
Alternatively, you can use the Advanced Search app, as the data result can be exported as a CSV file.
I hope that helps. Thank you!
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We're not sure if we fully understand your question here, but is it correct that you want to generate a report in Explore to display suspended end users / requesters? If not, can you further elaborate your use case and what do you want to achieve?
Any additional information is helpful. Thank you!