I am using some very basic reports in Explore and would like to be able to filter the data by if the ticket was replied to or not. I would like to remove all tickets that received no reply from my reports (ex. First Resolution, Full Resolution, etc) Is there a way for me to do this?
Filter basic reports for "replied to" emails only
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To filter the report to only show the number of tickets with no replies, click Agent replies brackets and choose 0.
Alternatively, you can create a separate report following this Explore recipe: Finding tickets with no replies
I hope this works for you.