Explorer - Customized ticket field don't find inside backlog ticket unsolved | Community
Skip to main content

Explorer - Customized ticket field don't find inside backlog ticket unsolved

  • June 23, 2021
  • 1 reply
  • 0 views
Baptiste12

Hi, 

To Support product, I've created a custom filed "Product name". But I don't find this field inside "Backlog ticket (unsolved)", only inside "tickets". It's normal ?

Thank's

Baptiste

    1 reply

    C
    • Chandra13
    • July 20, 2021

    Hi Baptiste! This is expected, I'm afraid. Zendesk's team has a help article here that provides a bit more insight. 

    Terms & ConditionsCookie settingsAccessibility statement