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Explore Report tickets assignement

  • March 12, 2021
  • 2 replies
  • 0 views
N
Hello,

I would like to create an Explore report in order to view :

- the number of "unassigned tickets" that an agent assigns to himself (ie using "take it" button)

- the number of "unassigned" tickets assigned by one agent to another.

Thank you in advance

    2 replies

    H
    • Hillary12
    • March 12, 2021

    I would start with the Ticket Updates dataset.  You can show the "updater" and the "update ticket assignee".  Per row you can see if they are the same or different.  If you needed a calculate, you could probably build a metric comparing the two values to find matches.

    N
    • NAPSIS
    • Author
    • March 15, 2021

    Thank you !

    it's ok for me

    Fred

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