Hi,
We would like to know the number of solved tickets have more than two public comments by agent in Zendesk Explore, but not sure how to set this report up.
Thank you.
Explore: How many solved tickets have more than two public comments by agent
I can find out the tickets which have more than 2 public comments and listed, but not east to see the total number of tickets have more than 2 public comments for each agent. We don't know how to do the count in Explore
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You can try creating the report with the Tickets dataset and then reference the default metric Agent replies in your custom metric formula. Example:
- IF VALUE(Agent replies) >2 THEN [Ticket ID] ENDIF -
This should return the count of tickets with more than two public agent comments.